Resolving weak signals through Skylife Customer Center and self-diagnosis
Skylife is a form of broadcasting that retransmits broadcast signals transmitted from the ground through satellite broadcasting to reception antennas on the ground using satellite. Digital satellite broadcasting is 100% digital.
It has characteristics such as multi-channel, interactive, wide-area, and high-definition, but as IPTV has become common these days, it seems that a lot of users have moved to IP services rather than satellite broadcasting.
It’s because the satellite broadcasting of Skylife has a weak signal problem.
However, if IPTV service is not available depending on the region, there are many people who choose Skylife broadcasting. 스카이라이프 고객센터
Today, let’s look at Skylife Customer Center and how to solve weak signals through self-diagnosis. 좋은뉴스
After entering skylife in the search box, follow the link to the skylife homepage to access.
The screen above is the representative screen of the Skylife homepage. Please select Customer Center from the menu at the top.
If you click Customer Support among them, you will see sub-menus and click Self-diagnosis service.
You can check the self-diagnosis service right away without logging in.
The self-diagnosis service provides a simple and easy way to solve the problem for the device that has a problem while using it.
Among the Internet, satellite dish antenna, television, external speaker, satellite receiver (set-top box), and remote control, the devices related to the weak signal can be narrowed down to the problem of the satellite dish antenna and satellite receiver (set-top box).
Of course, you can check with the self-diagnosis service for other device problems, so please select the applicable device.
First of all, please click on the satellite dish antenna due to weak signal.
Step 1 Symptom – Signal is weak and cannot be received.
Stage 2 cause – if the problem is a receiver temporary failure or bad isolation
Step 3 Solution – Remote Diagnosis for the same symptoms after reconnecting the power
1) Call 1588-3002 -> Select AS Inquiry -> Select Remote Diagnosis No. 2
2) After entering 10 digits excluding the first 2 digits of the smart card number, enter # (Remote Diagnosis)
3) Confirmation of normal viewing of TV (customer) – After remote diagnosis, if the same symptom occurs, request AS application
If the satellite signal does not reach the receiver from the 2nd cause (signal failure due to weather, temporary failure or failure of the receiver, wrong antenna direction (45 degrees south-southwest), wrong antenna wire connection, inoperable or defective LNB) After checking the connection status of the ramen antenna wire and reconnecting the power, if the same symptom occurs, request AS reception.
Weak signal may be a problem with the satellite receiver (settop box).
Click the satellite receiver in the self-diagnosis service.
Step 1 Symptom – When other error messages appear (unsubscribed channels, unavailable receiving card messages, weak signal messages (regardless of bad weather such as heavy rain/snowfall), select unavailable messages for package products you have subscribed to).
Step 2 Cause – Select temporary receiver failure or signal reception error.
Step 3 Solution – After re-inserting the smart card (S/C) and reconnecting the power, if the symptoms are the same after proceeding with the above measures, execute remote diagnosis.
1) Call 1588-3002 -> Select ARS AS Inquiry -> Select Remote Diagnosis No. 2
2) After entering 10 digits excluding the first 2 digits of the smart card number, enter # (Remote Diagnosis)
3) Confirmation of normal TV viewing (customer) – After remote diagnosis, if the same symptom occurs, request AS application
If you have tried the above methods and still cannot get the solution you want, please file an AS request.
It is possible to apply for the Internet, but it is a service that requires login, so membership registration is essential.
If you are unable to register as a member, you can apply directly through the Skylife Customer Center number.
The phone numbers for the Skylife Customer Center are 1588 3002 and 080 001 3002, and you can dial 1641 and say Skylife.
This is the end of solving weak signals through the Skylife customer center and self-diagnosis.
I hope it helps you with the problems you have while using Skylife.
Then I’ll come back with other information.